Shipping and Returns

Shipping and returns are handled around temperature-aware fulfillment, inspection timing, and research-use compliance.

Shipping handling

Cold-chain or stabilizing packaging may be used when product handling notes call for it. Inspect shipments promptly after delivery.

Returns

Because research-use materials can be temperature-sensitive, return eligibility depends on order status, handling history, and support review.

Support

Contact the support desk with order numbers, lot references, and delivery photos when requesting fulfillment help.